OCU LIVE! FEATURING

CHRIS ZIMMERMAN

SEPTEMBER 25, 2025

HILTON PHOENIX AIRPORT

Thursday, September 25, 2025
Registration8:30 AM - 9:00 AM
Systemize the Claim Process9:00 AM - 4:00 PM
Lunch (provided)12:00 PM - 1:00 PM
Thursday, September 25, 2025, 9:00 AM - 4:00 PM

WIND CLAIMS
STRATEGIES, PROCESSES, AND INFORMATION TO NAVIGATE THE WIND CLAIM PROCESS


Are you struggling to get full roof replacements approved at the initial adjuster meeting? Is the field representative telling you they are recommending a full roof replacement only to receive a repair scope for a handful of shingles? Is the desk adjuster refusing to review the evidence you’ve submitted?
These issues have grown increasingly common in the industry. In most markets, these situations have become the norm. However, some contractors have learned how to navigate this process by controlling the narrative, presenting evidence properly, and cultivating homeowner involvement. Learn how to dramatically increase your closing rates while also shortening the claim lifecycle all for the benefit of your customers.

Topics Covered:
• Compatibility
• Repairability
• Building Codes
• Technical Bulletins
• Documentation

Full Name
Chris Zimmerman
Job Title
Owner/President
Company
Master Your Craft
Speaker Bio
Chris Zimmerman has been involved in the roofing industry since his father opened Zimax Roofing and Remodeling in the mid-1990s. He founded At Your Service Roofing and Remodeling in 2005 and has been actively engaged in the insurance restoration side of the industry since 2012. As the founder and sole owner of At Your Service Roofing and Remodeling, he has steered the company toward consistent growth with margins well above the industry average, all while providing the Cincinnati, OH market with exceptional customer service. In 2021, At Your Service Roofing and Remodeling was honored with Platinum Preferred Contractor status by Owens Corning. Chris has earned a respected reputation in the industry for his expertise in systems and processes, fostering company culture, promoting innovation, and staying on the cutting edge of this ever-evolving field. Since 2022, Chris has been a featured guest at roofing conferences across the Midwest and southern states, addressing thousands of contractors on a wide range of topics. In 2023, Chris officially assumed the role of an active business consultant, serving contractors from Minnesota to Georgia. Currently, he consults with over 100 roofing companies, offering his experience, wisdom, and vision to contractors aiming to grow their businesses with a strong foundation and unwavering commitment to customer satisfaction. Chris and his wife Heather have been married since 2004 and are raising their four boys on the east side of Cincinnati. Heather, having retired from her photography business, now focuses on homeschooling their four children. When Chris is not working or spending time with his family, he enjoys coaching his son's football team, pursuing shotgun sports, and enjoying bourbon and a cigar whenever the opportunity arises.
Chris Zimmerman

•    Owners
•    General Managers
•    Sales Managers
•    Sales Reps
•    Insurance
•    Storm
•    Repair to Replace