As we enter the fourth quarter it’s time to evaluate the current year, capture remaining business, close pending business, and look to the year ahead. Using referral strategies with your current book of business will help bring in those end of season leads. The class will also explore what to do in a claim that is stuck in repairs only so your team can close out pending opportunities. This class will look at industry changes and the three primary aspects that will increase success in the claim results. Those three things are homeowner involvement, new documentation concepts, and strategies for adjuster meetings. If the homeowner expects claim success it starts with a solid narrative so they understand the role the contractors plays and the various things that will take place throughout the process. Contractors need to understand the importance of documentation and the various strategies of delivering that documentation. The adjuster meetings have changed, and this class will cover communication strategies that will help your team have a plan. The strategies surrounding repair to replacement continue to change and a great deal of the work is done in asking questions or setting things up before presenting the issues surrounding repairs. Attendees will receive the class slides and various documents to revisit the concepts discussed in class.