OCU LIVE! FEATURING

JOHN SENAC

OCTOBER 17, 2024

MONTELLANO EVENT CENTER

Thursday, October 17, 2024
Registration8:30 AM - 9:00 AM
Inspection to Approval - Roofing Restoration Process9:00 AM - 3:00 PM
Lunch (provided)12:00 PM - 1:00 PM
Time Zone: (UTC-06:00) Central Time (US & Canada) [Change Time Zone]
Thursday, October 17, 2024, 9:00 AM - 3:00 PM

This class will walk through some best practices in managing the roofing restoration process from initial inspection to final claim approval. This class will start with understanding the importance of a reliable narrative to provide the homeowner. The narrative will be played out in class so that all may hear how and why the homeowner should understand the three outcomes: Denial, Repairs, and Replacement. The class continues into best inspection practices and learning the importance of being predictive of the denials or objections on the day of the adjustment. There will be a review of some example inspection files to outline the importance of non-storm-related damage, construction implications, storm-related damages, and claim leverage. Looking further into the claim response the class will break down ways to approach denials, repairs, and replacement outcomes. Within the repair outcome, there will be a closer look at understanding how to handle the three main repair types: Components only, shingles only, and roof slopes only.

  • Owners, marketing managers, general managers
  • Storm
  • Insurance
  • Retail
Full Name
John Senac
Company
The Roof Pro
Speaker Bio
John’s roofing experience is rooted in southern Indiana but coaching contractors he has worked in multiple states. After a hailstorm hit his local town he took to the streets knocking doors to sell residential roofing. Over the years he has been a consecutive million-dollar producer selling both residential and commercial with his highest sales year being $3.0 million. Since 2016 John has studied asphalt shingles and become a master at identifying asphalt products. After working several claims with discontinued products, he realized there was a need in the industry for better reporting on shingle products and educating contractors on how to manage partial approvals. In 2021 John and a partner launched NTS identification services to provide a more robust report on what shingle is on the roof and the manufacturer’s stance on working with it. As John The Roof Pro, he has coached contractors all over the country on how to determine and present whether a roof can be repaired or if products should be mixed. His detailed approach has moved several repairs to full replacement based on proper information.
John Senac